Release notes
Kalahamoon 1.0.1: More controlled AI and smoother customer support
Kalahamoon 1.0.1 helps your team manage AI-assisted customer conversations with clearer safeguards, steadier support, and a cleaner workspace for everyday sales and service work.
Kalahamoon team
Kalahamoon 1.0.1: More controlled AI and smoother customer support
### More control in customer conversations This release strengthens the way your team uses AI assistance, helping you keep customer replies aligned with your business policies. ### A cleaner workspace for daily work We’ve also refreshed the platform experience so your team can move through Kalahamoon more comfortably while supporting customers and managing sales.
More dependable AI help in customer chats
Your team can use AI assistance for customer conversations with more consistent support when preparing or sending replies.
Check readiness before turning on AI
Before enabling AI, you can confirm that the required setup is ready, helping prevent interruptions when your team begins using AI-assisted replies.
Cleaner sidebar spacing for easier navigation
Sidebar actions are spaced more clearly, making it easier to find and select the sections you use while managing customers and sales.
Public smart replies are now turned off
Automated smart replies no longer appear publicly in customer chats, so your team can decide more carefully which AI-assisted responses are shown to customers.
More dependable fallback replies
When the primary automated assistance cannot provide a reply, your team receives steadier fallback support instead of being left without a suggested response.
Latest platform updates are now complete
The latest Kalahamoon updates are now in place, so your team can use the current improvements without taking extra steps to bring the platform up to date.