Release notes
Kalahamoon 1.19.0: Find Customer Messages Faster
This release makes customer conversations easier to follow and manage. Teams can get to unread messages faster and move between customer messages with less scrolling.
Kalahamoon team
1 min read
Kalahamoon 1.19.0: Find Customer Messages Faster
Chat improvements help sales and support teams stay focused while reviewing customer conversations and responding to important messages.
Open Conversations at Unread Messages
When you open a conversation with unread messages, Kalahamoon takes you directly to the messages you have not seen yet, so you can quickly understand what the customer said and respond without searching through the entire conversation.
Navigate Customer Messages Easily
Use the new navigation controls in customer conversations to move between messages more easily, review the right part of a discussion, and avoid unnecessary scrolling.