Tutorial
Find customer satisfaction survey settings
Find Customer satisfaction survey under Settings in Kalahamoon, identify the relevant settings, and understand what to check before changing your workspace.
Kalahamoon team
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What this lesson covers
Customer satisfaction surveys collect feedback after a suitable interaction. Their timing and audience should match the team’s actual workflow. This short walkthrough helps you reach the correct configuration page before proceeding.
Before you start
Identify a suitable closing event and communication channel. Prepare a short understandable survey before enabling it.
Follow the walkthrough
1. Sign in to the intended workspace. Open Settings and select Messaging.
2. Find the Customer satisfaction survey card and read its description. Customer satisfaction surveys collect feedback after a suitable interaction. Their timing and audience should match the team’s actual workflow.
3. Open the card and check the destination heading. This lesson locates the settings; it does not demonstrate entering credentials or saving configuration changes.
Check the result
The Customer satisfaction survey heading confirms that you reached the right page. Viewing options does not save a new preference. If you change a setting later, reload the page and verify the retained value.
Using this in your workspace
The video does not activate or send a survey. Before use, check its trigger and make sure one interaction does not generate repeated surveys for the same customer.
About this video
Recorded in Kalahamoon 2.33.1 with Persian on-screen captions and background music, without narration. The visible records belong to a demonstration workspace.
