Tutorial
Locate response delay warning settings
Find Response delay under Settings in Kalahamoon, identify the relevant settings, and understand what to check before changing your workspace.
Kalahamoon team
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What this lesson covers
This setting concerns waiting time in unanswered conversations. Choose a threshold that matches working hours and the team’s response capacity. This short walkthrough helps you reach the correct configuration page before proceeding.
Before you start
Define how unanswered messages are reviewed and who is responsible on each shift. Agree on what constitutes a delay before changing the threshold.
Follow the walkthrough
1. Sign in to the intended workspace. Open Settings and select Messaging.
2. Find the Response delay card and read its description. This setting concerns waiting time in unanswered conversations. Choose a threshold that matches working hours and the team’s response capacity.
3. Open the card and check the destination heading. This lesson locates the settings; it does not demonstrate entering credentials or saving configuration changes.
Check the result
The Response delay heading confirms that you reached the right page. Viewing options does not save a new preference. If you change a setting later, reload the page and verify the retained value.
Using this in your workspace
The video saves no warning threshold. When configuring it, check the time unit and a test conversation; a delay warning does not send a reply to the customer.
About this video
Recorded in Kalahamoon 2.33.1 with Persian on-screen captions and background music, without narration. The visible records belong to a demonstration workspace.
